And... They Get Me Again.

About two weeks ago, I got a call from the administrative assistant in the medical oncologist's office. "Your appointment is all set with the radiologist. A week before, just call this number, and the Radiology Library will send you your films. Bring them to your appointment."

So today I called. A rushed voice said, "Radiology!" I explained my request. "Well! You need to send me a letter."

Now, this does make sense. Can't have voices on the phone demanding confidential records. But with a week to get this done? Not good.

"That's not what I was told, and I only have a week to get this done." Was my voice rising? Yes.

"Someone's given you the wrong information." At which point I became inarticulate and hung up.

I have since spoken to the medicaal onc's office again, as well as to Patient and Family Services and Risk Management, and found out the following:

* The Radiology Library person should have offered to email me a request form. It's the job of. Each department to explain their procedures to patients; this was not done well in my case.
* Even with this form, I would still need to contact the surgeon's office to get my "external" films -- the ones I went through Hell to get in July.

In other news, the reason my medication info took so long to make it into the LMR is that my first appointment ar D-F was a consultation, and since many patients only come for that, they wait for the second appointment. In my case, this was with the surgeon, who should have signed something then to start the process, but did not. This is a well known break in the system and will be reviewed at the next QC meeting.

And finally, no one knows who the pharmacist was that I met with, or where or what the list of meds was that she had.

My internal films are being sent to me, and I have arranged to get my external films myself. And I am exhausted.